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Custom software & CRM

Custom software and CRM development

When off-the-shelf tools don’t fit and spreadsheets are holding you back, we build software around how your business actually works: CRMs, job and booking systems, internal tools and more.

  • Built around your processes
  • Web, desktop or mobile
  • Quoted to your requirements
Is this for you?

Signs you’ve outgrown spreadsheets

Custom software makes sense when the tools you have are costing you time, or simply don’t fit how you work.

  • Customer and job information is spread across spreadsheets, emails and notebooks
  • Your team types the same information into more than one place
  • It’s hard to see where a job, order or customer stands at a glance
  • Off-the-shelf software makes you change how you work, or charges for features you don’t use
  • You rely on an old system that’s slow, unsupported or hard to change
What we build

Software that fits your business

From a focused tool that removes one headache to a system that runs your day-to-day operations.

CRM systems

Keep every customer, lead, conversation and follow-up in one place, set up around your sales process.

Business management systems

Manage jobs, bookings, quotes, invoices and staff in one system instead of several spreadsheets.

Internal tools and dashboards

Reports, approvals and admin tools that give your team the information they need, when they need it.

Desktop applications

Software that runs on your team’s computers, for work that suits a desktop app better than a browser.

Replacing old software

Move off an ageing system without losing your data or the way your team likes to work.

Connected to your tools

Link your new system to your website, accounts, email or other software, so data flows automatically.

Included

What you can expect

  • We start by understanding how you work
  • Screens designed and agreed before we build
  • Built and shown to you in stages
  • User logins and permissions for your team
  • Help moving your existing data across
  • Training and support after launch
How it works

How we build custom software

You focus on your business. We keep you updated at every stage.

  1. Understand how you work

    We learn your processes, who uses what and where time is lost, then agree the scope and a clear quote.

  2. Plan and design

    We map out the system and design the key screens so you can see how it will work before we build it.

  3. Build in stages

    We build the software in stages and show you progress, so you can give feedback early.

  4. Launch, train and support

    We launch, move your data across, train your team and stay on hand for support and improvements.

Pricing

How custom software is priced

Custom software is quoted according to your requirements. We understand how you work first, then give you a clear quote before any development starts.

What affects the price

  • How many processes the system needs to handle
  • The number of user types and permission levels
  • Moving data from your existing spreadsheets or systems
  • Connections to other software you use
  • Web, desktop or mobile, or a combination

Tell us what’s slowing your business down, and we’ll suggest the right approach and give you a clear quote.

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FAQ

Custom software questions

Should I use off-the-shelf software or have something built?

If an existing product fits how you work at a sensible price, it’s often the right choice. Custom software makes sense when you’re working around a tool’s limits, paying for lots you don’t use, or need something no product does. We’ll give you an honest view.

What is a CRM, and do I need one?

A CRM (customer relationship management system) keeps all your customers, enquiries and follow-ups in one place. If you’re tracking customers in spreadsheets or inboxes and things slip through the cracks, a CRM can help.

How much does custom software cost?

It depends on what the system needs to do, how many people use it and what it connects to. We’ll give you a clear quote before any development starts.

Can it work with the tools we already use?

Usually, yes. We can connect your new system to your website, accounting software, email and other tools, so information doesn’t have to be typed in twice.

Can you replace our old system without losing data?

Yes. We plan how your existing data moves across as part of the project, and check it with you before switching over.

Do you work with businesses outside the UK?

Yes. We’re based in Manchester and work with businesses across the UK and worldwide. We can arrange calls in UK and US time zones.

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